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Refund policies differ for each publisher within the Club catalog. We recommend carefully reviewing the Terms & Conditions section of the product to understand the specific return policies established by each individual publisher.
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In order to ensure that we offer members the best deals for products from selected publishers, the Club is pleased to offer a Low Price Guarantee for products from the following publishers:
- Breaking the Barrier
- Chester Comix
- Dynamic Literacy
- Illuminate Bible Series/Union Gospel Press
- New Leaf Publishing (Master Books)
OUR LOW PRICE GUARANTEE:
If, during the same time you made you made your purchase from the Club , you discover that the same products from the listed publishers are available for a lower price from another authorized seller, we will refund the difference, including shipping and handling, based on these specified terms and conditions.
- The lower price, if applicable, must have been active at the time you made your purchase through the Club.
- This guarantee does not cover products bought at discounted prices during conferences.
- You must provide the Club with a means for independent verification that the lower price was applicable at the time you made your purchase.
- For our Low Price Guarantee to be valid, the price from the alternative seller must adhere to the publisher's pricing policy, which prohibits discounts, excluding conference events. The Club, in accordance with standard agreements, cannot offer products below authorized prices. This guarantee does not apply if a competing seller violates the publisher's pricing policy by offering products below authorized prices.
- Any disputes or confusion about the authorized status of the other seller's price will be resolved by the publisher, who holds the final decision.
- In cases where you paid the Club more than an authorized price from another seller, this guarantee entitles you to the difference. It's determined by what you would have paid, including shipping & handling, for the same purchase from the other seller at the same date and time as your Club purchase.
- Refund applications must be submitted within 30 days of the purchase.
If you believe that, according to the stated policy, you qualify for a refund, please reach out to the Club.